Returns must be made within seven days of purchase with the original receipt or it will be returned to sender. All jewelry must be unaltered and in the same condition in which it was received. Wrap the merchandise in tissue or bubble wrap and place it in a box with your original invoice. Then send the box back to us via insured mail.Please note that all credit card refunds will take place via PayPal.Online purchases cannot be returned to department stores or boutiques. Please call ahead if you have any questions.